FAQs
FAQ
Questions about sizing, returns or compatibility? Find the answers below. If you are still unsure, our team is happy to help.
WHAT IS PIMP UP™?
PIMP UP™ is a fashion innovation: accessories that slip over your shoes to turn them into statement high boots.
A pair of heels? Instant thigh-highs.
Trainers? A runway silhouette.
Our gaiters reinvent your wardrobe in a moment — without changing your shoes.
Modular. Stylish. Empowering.
WHAT SHOES CAN I WEAR MY PIMP UP™ WITH?
Our models are designed to fit most shoes:
- Stiletto or thick heels
- High or low sneakers
- Ankle boots
- Flat shoes
- Sandals
If in doubt, contact us, we love to guide you.
HOW DO I CHOOSE MY SIZE?
Fit and sizing vary by model. Read the guidance on the product page and our size selection guide. For personalised advice, contact us with the model name and your measurements.
HOW DO I CARE FOR MY PIMP UP™?
Materials and finishes vary by model. Follow the care instructions on the product page and avoid harsh treatments. If in doubt, ask us for advice before cleaning.
CAN I RETURN OR EXCHANGE MY ITEM?
You have 14 days from delivery to request a return. Submit your request through your customer account or email contact@pimpupandfashion.com, including your order number and the items concerned.
Wait for our instructions before sending anything back. You choose your carrier and purchase your own label; you are responsible for the direct cost of returning the goods. Items must be returned complete, unworn and in their original condition.
For a faulty, damaged or incorrect item, contact us before returning it. View the return and refund terms.
WHAT ARE THE DELIVERY TIMES?
Free standard shipping on orders of €150 or more after discounts, to the destinations we serve. In mainland France, collection-point delivery is also free above this threshold. Express delivery remains chargeable.
- Mainland France: standard €7 — 3 to 5 business days; express €10 — 1 to 2 days; collection point €5 — 4 to 7 days.
- Europe and Switzerland: standard €10 — 4 to 6 business days; express €15 — 2 to 3 days.
- United States, Canada, French overseas territories and the rest of the world: standard €15 — 5 to 7 business days; express €20 — 3 to 5 days.
Delivery times are estimates. Available options and prices are confirmed at checkout according to the destination. View shipping information.
WHAT PAYMENT METHODS ARE ACCEPTED?
The payment methods available for your order are displayed at checkout. They may vary by country and currency.
CAN I GIVE A PIMP UP™ AS A GIFT?
Yes! It's even the perfect idea 🎁 .
Our products come in premium packaging, ready to give as a gift.
You can also add a little note to your order by contacting us immediately after purchase.
A MODEL IS DISCONTINUED: CAN I BE NOTIFIED WHEN IT COMES BACK?
Where a product page offers an alert form, you can leave your email address. You can also contact us to check a model’s availability.
I HAVE A QUESTION, A REQUEST, A DOUBT?
Write to us using the chat bubble at the bottom right of the site or our contact form.
We will get back to you promptly — always with a smile.
And if you don't find your answer here, write to us using the little bubble at the bottom right of the page or via our form by clicking the button just below. We promise, we'll get back to you quickly.
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