Terms of sale
1. General provisions
The terms and conditions of sale set out below apply to all products and services sold solely through the e-commerce website www.pimpupandfashion.com, owned by PIMP UP FASHION DISTRIBUTION. Products purchased on the e-commerce website are sold directly by PIMP UP FASHION DISTRIBUTION (the “Seller”). These terms define the rights and obligations of the parties. The Seller reserves the right to change the content and form of its terms and conditions of sale at any time.
Seller
PIMP UP FASHION DISTRIBUTION
92 RUE DE L'OURCQ
75019 PARIS
FRANCE
SIRET number: 980037519 00017
Email address: contact@pimpupandfashion.com
2. Personal data
The Seller undertakes to keep confidential the personal data provided by customers on the e-commerce website and to process it in accordance with legal obligations.
Customer data may be used by the Seller’s internal departments:
- To process orders, deliveries and invoices.
- To provide information about upcoming sales and events through invitation emails.
- To enhance and personalise communication with customers, including through newsletters, special offers and other emails.
- Customers may refuse invitation or marketing emails from the Seller when they first register.
- This preference can be changed in their account at any time.
Customers undertake to provide the personal information needed to manage their order (delivery and invoicing). This information must be correct, valid and up to date.
Customers must keep their identification details and password confidential.
Bloctel — Personal data protection
You may register free of charge on the BLOCTEL telephone marketing opt-out list (www.bloctel.gouv.fr) to stop receiving telephone marketing calls from professionals with whom you have no current contractual relationship, in accordance with French Law No. 2014-344 of 17 March 2014 on consumer affairs. Any consumer may register free of charge at www.bloctel.gouv.fr.
Under Article 27 of French Law No. 78-17 of 6 January 1978, you have a right of access to and correction of your personal data at any time. You may exercise this right by post or email: contact@pimpupandfashion.com.
3. Sales process
3.1. Orders
Once the desired product has been selected, it is placed in the shopping cart using the “Add to cart” button. Customers can then continue selecting items, change their cart, or proceed with the order and payment.
Confirmation of the order by the customer constitutes acceptance of these terms and conditions of sale.
Once the order has been confirmed and paid for, the customer receives an order confirmation by email.
3.2. Prices
The price shown for each item on the e-commerce website includes all taxes and excludes delivery costs.
Shipping costs are shown before final confirmation of the order.
The Seller reserves the right to change the prices and other charges displayed on the e-commerce website at any time without notice. However, customers will be charged the prices in effect when the order is confirmed.
Customers benefit from the prices shown for each item, valid in the country for which they can provide a delivery address. Placing an order constitutes acceptance of the terms and conditions of sale.
Once the order has been confirmed and paid for, the customer receives an order confirmation by email.
3.3. Product representation
The Seller undertakes to make the necessary efforts to ensure that photographs of products and services offered for sale on the e-commerce website reflect reality as accurately as possible. However, because these products are presented over the Internet, customers’ perception of their photographic representation may not correspond exactly to the products themselves.
3.4. Secure payments
Purchases are paid for using a payment card.
The payment cards currently accepted are: Visa, MasterCard, Apple Pay, Google Pay and American Express.
An order becomes effective after approval has been confirmed by the banking payment centres.
In accordance with applicable regulations, and to ensure the security and confidentiality of customer information, the Seller does not store customers’ banking details.
Customers are responsible for saving and printing their payment certificate if they wish to retain the payment details for their order.
Payments processed by www.pimpupandfashion.com use a security system certified to the highest current level: PCI DSS Level 1.
This international standard, established by leading market participants (MasterCard, Visa, American Express, Discover Financial Services and JCB), governs international payment security requirements:
- Building and maintaining a secure network.
- Protecting cardholder data.
- Maintaining a vulnerability management programme.
- Implementing effective access-control measures.
- Continuous monitoring and regular testing of networks.
- Establishing an information security policy.
3.5. Related services
Products offered for sale by the Seller on the e-commerce website may come with free gift wrapping and a free gift card with a personalised message.
The Seller reserves the right to refuse any order with personalisation or a gift card containing inappropriate, insulting or unlawful wording.
3.6. Delivery
SHIPPING POLICY
FREE WORLDWIDE SHIPPING ON ORDERS OF €150 OR MORE
Standard shipping is free on orders of €150 or more, after any discounts, to all destinations currently served. Express delivery remains chargeable.
The €150 threshold is calculated after any discounts.
MAINLAND FRANCE
For orders below €150 after discounts:
- Collection-point delivery: €5 — 4 to 7 business days.
- Standard delivery: €7 — 3 to 5 business days.
- Express delivery: €10 — 1 to 2 business days.
For orders of €150 or more after discounts:
- collection-point delivery is free;
- standard delivery is free;
- express delivery remains available at €10.
LOCAL DELIVERY IN PARIS
A separate free local delivery option may be offered for certain eligible Paris addresses, including orders below €150.
Availability is confirmed at checkout after entering the delivery address.
EUROPE AND SWITZERLAND
For orders below €150 after discounts:
- Standard delivery: €10 — 4 to 6 business days.
- Express delivery: €15 — 2 to 3 business days.
For orders of €150 or more after discounts, standard delivery is free. Express delivery remains chargeable.
UNITED STATES, CANADA, FRENCH OVERSEAS TERRITORIES AND THE REST OF THE WORLD
For orders below €150 after discounts:
- Standard delivery: base rate of €15 — 5 to 7 business days.
- Express delivery: base rate of €20 — 3 to 5 business days.
These amounts may be converted into the local currency at checkout.
For orders of €150 or more after discounts, standard delivery is free to all destinations currently served. Express delivery remains chargeable.
Delivery times are estimates expressed in business days. The options and amounts actually available are confirmed at checkout based on the delivery address.
3.7. Warranty
Accessories sold on the e-commerce website are covered by the statutory conformity warranty for two years from delivery of the product.
Under this warranty, the customer may choose between repair and replacement under the conditions set out in Article L. 211-9 of the French Consumer Code. The invoice serves as proof of warranty.
The warranty does not cover natural wear, accidental damage or damage occurring during use.
Personalised decorations are not covered by the warranty.
If an item has a conformity defect, the customer may have it repaired or replaced. If these solutions cannot be implemented or appear disproportionate, the customer may ask the Seller for an appropriate reduction in the purchase price or termination of the contract.
3.8. Returns, withdrawal and refunds
You have 14 days from the delivery of your order to request the return of one or more items.
How do I request a return?
Log in to your customer account at https://account.pimpupandfashion.com, select the relevant order, then follow the steps to request a return.
Please wait for approval of your request and our instructions before shipping the items.
Return shipping and costs
Once your request has been approved, you choose the carrier and purchase the return shipping label yourself. The direct cost of returning the items is your responsibility. We recommend using a tracked shipping service and keeping your proof of postage until the refund has been processed.
Condition of returned items
Items must be returned unworn, unused and undamaged, in their original condition and packaging, with all accessories, protective materials and labels intact. A pair of PIMP UP™ must be returned complete.
Refund
Returned items are inspected upon receipt. If the return conditions are met, the refund will be issued within the applicable statutory time limits. If an item does not meet the return conditions, we will contact you to explain the next steps.
Defective, damaged or incorrect item
If an item is defective, damaged or does not match your order, contact us at contact@pimpupandfashion.com before sending it back. PIMP UP™ will offer an appropriate solution and may cover the related return costs.
4. Governing law — Disputes
These terms and conditions of sale, and any sale to which they apply, are governed by French law.
Any dispute arising from or relating to these terms and conditions or any sale to which they apply will be resolved under French law, whether contractual, tortious or based on another provision.
The application of the 1980 United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
In accordance with Article L. 612-1 of the French Consumer Code, and subject to Article L. 612.2 of that Code, consumers may request an amicable resolution through mediation within one year of their written complaint to the professional.
PIMP UP FASHION DISTRIBUTION has appointed SAS Médiation Solution as its consumer mediation entity, under membership registration number 53616/VM/2409.
To refer a matter to the mediator, consumers must submit their request:
- In writing to: Sas Médiation Solution — 222 chemin de la bergerie, 01800 Saint Jean de Niost.
- By email to: contact@sasmediationsolution-conso.fr.
- Or using the online form entitled “Saisir le médiateur” at https://www.sasmediationsolution-conso.fr.
Whichever method is used, the request must contain:
- The applicant’s postal address, telephone number and email address.
- The name, address and Sas Médiation Solution registration number of the professional concerned.
- A brief statement of the facts.
- A copy of the prior complaint.
All documents needed to examine the request (order form, invoice, proof of payment, etc.).
5. Intellectual property
The structure of the website, and its text, graphics, images, photographs, sounds, videos and computer applications, belong to the publisher and are protected by applicable intellectual property laws.
Any representation, reproduction, adaptation or use of all or part of the content, registered trademarks or services offered by the website, by any means, without the publisher’s prior express written consent, is strictly prohibited and may constitute infringement under Articles L. 335-2 et seq. of the French Intellectual Property Code. This excludes elements expressly identified as royalty-free on the website.
Access to the website does not acknowledge or confer any intellectual property right over any element of the website. Such elements remain the exclusive property of the publisher.
Users are prohibited from introducing data that would change or could change the website’s content or appearance.
