Refund policy

Return and refund policy

You have 14 days from the delivery of your order to request the return of one or more items.

How do I request a return?

Log in to your customer account at https://account.pimpupandfashion.com, select the relevant order, then follow the steps to request a return.

Please wait for approval of your request and our instructions before shipping the items.

Return shipping and costs

Once your request has been approved, you choose the carrier and purchase the return shipping label yourself. The direct cost of returning the items is your responsibility. We recommend using a tracked shipping service and keeping your proof of postage until the refund has been processed.

Condition of returned items

Items must be returned unworn, unused and undamaged, in their original condition and packaging, with all accessories, protective materials and labels intact. A pair of PIMP UP™ must be returned complete.

Refund

Returned items are inspected upon receipt. If the return conditions are met, the refund will be issued within the applicable statutory time limits. If an item does not meet the return conditions, we will contact you to explain the next steps.

Defective, damaged or incorrect item

If an item is defective, damaged or does not match your order, contact us at contact@pimpupandfashion.com before sending it back. PIMP UP™ will offer an appropriate solution and may cover the related return costs.