RETURNS

Returns and refunds policy

You have 14 days from the delivery of your order to request a return of one or more items.

How to request a return

Sign in to your customer account at https://account.pimpupandfashion.com, select the order concerned, then follow the steps to request a return.

You can also send your request to contact@pimpupandfashion.com, stating your order number and the items concerned.

Please wait for your request to be approved and for our instructions before shipping any items.

Return shipping and costs

Once your request has been approved, you choose your carrier and purchase your own return label. Direct return costs are your responsibility. We recommend using a tracked shipping service and keeping your proof of postage until your refund has been processed.

Condition of returned items

Items must be returned unworn, unused and undamaged, in their original condition and packaging, with all accessories, protective wrapping and labels intact. A pair of PIMP UP™ must be returned complete.

Refunds

Items are inspected on receipt. If the return conditions are met, the refund is issued within the applicable legal time frame. If an item does not meet the return conditions, we will contact you to let you know how your request will be handled.

Defective, damaged or incorrect item

If an item is defective, damaged or does not match your order, contact us at contact@pimpupandfashion.com before sending anything back. PIMP UP™ will offer a suitable solution and may cover the related return costs.